Frequently Asked Questions
What should I do when my order arrives?
Please read the instructions on the label of each product. This will indicate the temperature conservation required (fridge or freezer). Chocolates and other candies should be kept in a cool and dry environment.
Where can I track my order?
You can check with your tracking number on the UPS page. This number can be found in the confirmation email of your order.
Why are some items Out of Stock for such a long time?
Some of our products come from Venezuela and due to the scarcity situation in the country we are affected to not always have certain products. It is not possible to make a purchase when there are items in the shopping cart that are "Out of Stock".
What makes the shipping price expensive?
We send the products in an insulated shipping box with gel packs to maintain products cold while they are in transit to maintain products fresh. Due to this, shipping prices go up, since the price of packaging and gel packs is included.
Where are the products shipped from?
Our products are shipped from our warehouse in Fairfax, Virginia.
Can I sell my products in Antojitos de tu Pais?
We are constantly looking for new products to add to our catalog. If your product is made in Venezuela or represents some aspect of Venezuelan culture, contact us at email@example.com to discuss the details.
How can I contact a member of your team?
To contact us, you can write us by email to firstname.lastname@example.org
Do you ship your products to Europe?
Currently we only ship within the continental United States.
How do you guarantee that the products will arrive fresh to my destination?
To ensure that your order arrives in perfect condition, our products are shipped in a Styrofoam container with dry ice or gel packs. It is normal for the dry ice to have dissipated during shipping. Use protective gloves to handle dry ice, or allow it to dissipate on its own. Avoid contact with bare skin. Our shipment days are Monday and Tuesday to guarantee that our products are in transit on business days.
I live in the DC Metro area. Can I pick up my order in person?
Yes. You can pick up your order in Fairfax, Virginia, or come shop directly at our store. Our address is 3160 Spring Street, Unit B, Fairfax, Virginia 22031. We are open Monday-Friday, 9am-5pm, and Saturday from 10am-4pm. We are no longer receiving orders for pick up at Union Market.
Can you ship to P.O. Boxes?
Unfortunately, all shipments require a street address.